Gov Insights Public Programs
How to do a service review,
before one is done to you
Tuesday 30 September | 9.30 am | Melbourne
How to do a service review, before one is done to you
Service reviews can be game-changing, or stress-inducing. The difference? How prepared you are before one starts.
This one-day, real-world workshop is designed for people who don’t want to wait until a review is imposed on them. Maybe you know there is more your team can do to improve, but you don’t know where to start.
Whether you're responsible for service delivery, transformation, improvement or just want to stay ahead of the curve, this session will give you the practical tools, mindset, and leadership approaches to take control of the process before it takes control of you.
We’ll break down how to anticipate a review, spot the warning signs, and how to lead with purpose and clarity when it’s your team in the spotlight. Making sure you’ve got a jump on improving things in your area.
Expect checklists, toolkits, handy resources, straight talk and real scenarios. No fluff: Just what works.
Session Details
Date: Tuesday 30 September 2025
Time: 9:30am for a 10 am start. Finishes at 4:30pm
Location: Melbourne CBD
Price: $980 (discount for groups of 3+)
What's Included
A practical review readiness checklist and framework.
Templates for stakeholder engagement and scoping.
A take-home workbook and tools for applying your learning.
Small-group peer discussion and scenario-based activities.
Pre-reading to get you primed and optional post-session resources.
Catering, coffee and a fun day!
Learning Outcomes
By the end of this session, participants will be able to:
Recognise the early signs that a service review might be coming and how to get ahead of it.
Prepare a service, your team (and yourself) to respond with confidence and clarity.
Engage stakeholders, leaders and councillors with the right mindset and language before, during and after a review.
Frame a service review using human centred design and a purposeful scope so it adds value and helps you and your team perform.
Identify the right data, avoid benchmarking traps, and draw real insights.
Start to spot operational inefficiencies and understand how functional and structural alignment affects delivery.
And most importantly, communicate the value of your service in ways that land.
Who Should Attend
This session is ideal for:
Managers, coordinators, and executives across local government and beyond.
Leaders responsible for service planning, improvement, performance or transformation.
Anyone who wants to feel confident leading or contributing to a review process or continuous improvement in service delivery.
Meet Your Facilitators
This workshop is delivered by the team at Gov Insights, a group of experienced public sector professionals who are building a strong reputation for service reviews that lead to meaningful change.
We’ve worked across metro, regional and rural settings, delivering reviews in a wide range of areas like health, engineering, communications, community services, development and growth, facilities and customer experience. Our approach is practical and purpose-led, helping teams clarify what they do, why it matters, and how they can do it better.
Our facilitators bring deep sector experience, with backgrounds in executive leadership, strategy, transformation and operations. We’ve worked closely with CEOs, councillors, executive teams and service managers, and we understand the political, operational and human dynamics that come with reviews. Because we’ve been there.
Whether you’re new to service reviews or looking to sharpen your approach, this workshop is grounded in the real work, with tools and insights designed to help you lead reviews with clarity and confidence.
Make It Work For Your Team
Want to bring this to your organisation? We can tailor the session for your local context, your service challenges, and your leadership team. Enquire about in-house delivery options.